Euro Palace

Review of Euro Palace Casino

After only a brief moment inside the Euro Palace you’ll notice that it’s the one casino that the Fortune Lounge Group actually pays some attention to. Their other online properties like All Jackpots and Royal Vegas look like they haven’t been updated in years due to their broken pages, boring design, and terrible user experience. So for those of you who have sworn a vow of loyalty to the Microgaming brand, feel free to cross the drawbridge and enter through their big oak doors because it’s the best place you’ll find in the twisted and gnarled forrest of the Fortune Lounge Group of betting websites.

However, it’s not all torture racks and boiling oil, so this review of the Euro Palace Casino will cover everything you need to know before opening up an account and surrendering your sword, (or email address).  The following sections are invaluable resources on how the Euro Palace Welcome Bonus works, the hidden secrets of their VIP Program, and how to deposit real money into your account easily and cheaply.

Mount your steed – it’s time to take a ride through their dark kingdom.

Screenshots

Although I strongly detest the overall look and feel of their website, there are some alluring corners in the Euro Palace as you can see in the screenshots below. These glimpses of beauty are somewhat deceptive though because there’s not much else around to catch the eye. The design of this operation is definitely one of its weaker points because it just looks old and tired.

Euro Palace Slots

Since there is only one software company partnered with them, the Euro Palace slots selection is fairly limited when it comes to branded titles and cool new releases. Most operators these days normally partner with numerous providers to ensure that they have all of the best games on offer, including most of the operations that accept Canadian players, so there really is no excuse for this.

The one nugget of good news here is that the company partnered with them just happens to be Microgaming, who have over 350 releases under their belt with a decent selection of branded games such as Halloween Slots, Jurassic World, and Battlestar Galactica, just to name a few. However, those who crave a steady supply of the latest and greatest titles will probably become disappointed over time and leave the Euro Palace in search of another operator, never to return again.

Jackpots

As per the norm at a Fortune Lounge property, there are exactly 16 progressive jackpot slots available, all with vastly different prize sizes. Games like Lots A Loot and Fruit Fiesta usually have jackpots under $20,000, while the best machine is Mega Moola because it always has a cash prize in the millions. Mega Moola Isis has the same prize amount as it’s sister game (and a much more offensive name) so you can take your pick between the two.

For those looking for a prize “not too big and not too small, but just right”, the rest of the progressive jackpots fill out the juicy middle of the spectrum, with titles like Treasure Nile and King Cashalot usually having prizes around a few hundred thousand dollars, which is certainly enough to make even the crankiest princess crack a smile when it hits.

Euro Palace Casino Bonuses

Similar to the others in the Fortune Lounge Network, the Euro Palace Welcome Bonus is a free $500 with 100 Free Spins, released over your first two deposits, which is done to ensure that you are loyal to their kingdom and not just a filthy Bonus Hunter. On your first deposit you will receive a 100% Match Bonus up to $150, and on your second it’s 50% up to $350.

Europeans across the continent (as well as Canadians) love their online slots, so the welcome offer also includes 20 free spins for Wild Orient, 30 free spins for Win Sum Dim Sum, and they even chuck in 50 free spins on Bar Bar Blacksheep on your third deposit just to make things interesting.

However, the royal monarch in the Euro Palace have decided to slap an enormous rollover of 50x on all of their bonus cash, which means that you’re basically going to have to play nonstop to clear the free money and validate it for withdrawal. This is absolutely one of the biggest rollover requirements you’ll see, with the number usually being around 25 or 30.

In addition, you only have 7 days to make the 3 deposits and complete all of the associated wagering requirements, making the terms and conditions for their bonuses some of the worst in existence.

Promotions

In a surprising twist, there are actually more promotions at Euro Palace than the average Fortune Lounge website and they have such niceties as slots tournaments, flash bonuses, increased offers, and random prize draws. Sure you’ll find most of these things at any decent operator, but we have to highlight their strengths when we find them. Sometimes you can even win common sense items such as a bottle of scotch, which is presumably to relax you after your 7 days of furiously spinning to clear your welcome bonus.

Although most players will find that they don’t have the most imaginative promos on the internet, they still serve to spice things up a little bit. Unfortunately, they arrive sporadically and there’s no set promotion schedule that tells you what’s going on and when.

Freerollers will want to note that there are rarely any Euro Palace No Deposit Bonuses offered because they generally frown on this type of activity. However, if you do happen to stack up some cash on a free spin promotion your winnings will be capped at $100. Therefore, don’t get too excited if you go on a roll because you’re going to be quickly put on ice before you get too hot to really crack into their coffers.

VIP Program & Comps

If you’re familiar with some of the other Fortune Lounge properties you probably already have a good idea of what the Euro Palace Rewards Program is going to look like, and you’ll also know that you can merge your points from all of them. Every 1,000 points you rack up is equal to $1, with the minimum cashable amount being 5,000, but since you can transfer them all to one website you have a better chance of earning some decent booty.

As you play throughout the month you will snake your way through their various VIP tiers, going from Silver to Gold to Platinum to Diamond. Each tier brings an extra little benefit courtesy of accelerated point earnings and larger bonus offers. Players who like to take breaks from time to time will be annoyed that you slip to the bottom tier every month that you’re not active, which of course means that you have to start your long climb to the top all over again. This is tortuous treatment but it’s what you can expect in the regal towers of their palace.

The only good thing about their comp points is that there isn’t a rollover on the free cash and it’s immediately ready for withdrawal. The worst thing about the program is that all of your points expire after 60 days of inactivity, so it should be agreed that they’re not really “treating their loyal players like royalty” with this term.

The one bright spot here is that unlike other Fortune Lounge operations there is a Euro Palace VIP Program but it’s strictly “invite only”, so don’t you even think about contacting them yourself to join. You’ll just have to be patient and wait for them to make a move.

However, once past their velvet ropes you will receive a dedicated account manager who is responsible for giving you unique bonuses, presents, and inviting you to exclusive events. They even have a real life cruise where Super VIPs can hob nob with each other and compete in slots tournaments for exciting prizes. (Just don’t eat the shrimp.)

Casino Software

As you definitely know by this point of the review, Euro Palace only has one casino software provider, Microgaming. Yes this means that you’ll have over 350 different slots to choose from, but it also means that you’re not getting much variety and all of the games will have the same look and feel.

The Software Section of our casino reviews can sometimes be the longest one depending on the operator, since some of them have over 50 different companies who they partner with. So if you want a wide selection of games at your fingertips it’s totally possible to find, just not at this palace of pain.

As per industry standard, you can enjoy instant play in your browser with their no download casino, or you can choose to load their full suite of games directly onto your computer for easy access.

Mobile Casino

Some might find it surprising based on the look of their desktop site, but the Euro Palace software is totally mobile friendly and you’ll be able to play on the go with your iPhone or Android cellphone, or tablets like Galaxy or iPad. Overall the experience is not that good when you compare it to most of the other products you can find in Canada and Europe today due to the fact that mobile is quickly becoming the medium of choice and companies are investing heavily in them.

The games usually work ok but yet again their uninspired design makes the whole experience pretty gloomy. If you look in the industry forums you simply won’t find too many fans of their general layout and user experience.

Euro Palace Banking Options

Getting money into your gambling account isn’t going to be a problem thanks to the various Euro Palace deposit options that are available in their cashier. You can both deposit and withdraw funds with popular cards like VISA, VISA Debit, Solo, Maestro, and Switch, with the transaction times being fairly quick at around 20 minutes.

They recommend on their site to avoid using MasterCard if you can and to always deposit strange amounts like $104.36 to throw the credit card companies off of the scent of where your money is really going. This is because your transaction will probably be blocked by them if they have the slightest inclining that you’re using their services to gamble online.

In addition to credit cards, you can also use many different eWallets such as EntroPay, EcoCard, and NETELLER, with other methods available depending on the country that you live in. If you’d like to get paid by bank wire be aware that the average wait time is 14 business days, so you’d better not be in a hurry to receive your winnings.

Even with their long list of banking options, getting a withdrawal from Euro Palace can be a considerable pain in the derrière because you have to send them tons of paper work, scans of various items, photos, and official documents to “verify” yourself. (No – you don’t need to provide them with any of these things to deposit and start playing.)

And a final note about one of their predatory terms that all players should be aware of going in: they have a clause stating that there is a maximum withdrawal of $5000 per week if the amount is more than 5 times your lifetime deposit total. Furthermore, the rest of the funds will stay in your account and cannot be touched until they have decided that you can access them, which might be never since it’s totally up to their discretion. This place is starting to sound less like a “palace” and more like a “dungeon”.

Customer Service

The two main methods of contact at Euro Palace is carrier pigeon and three-eyed crow, otherwise known as “live chat” and “email”, not that it really matters since their customer service team is known for being unhelpful. In addition, if you take the bull by the horns and phone them up, they like to put you on hold for long periods of time while they research the answers to simple questions, often returning to say that they couldn’t find out anything about the situation.

If this whole experience sounds like it’s frustrating, you can rest assured that it is.

Other Gambling Products

You will find many different gambling products inside the Euro Palace like Keno, Live Dealer Tables, Scratch Cards, and over 25 Video Poker machines. Whether it’s standard games like Baccarat, Craps, or Red Dog, or exotic ones like European Roulette or SicBo, you’ll be able to play it all.

Because they only focus on Vegas-style games, there isn’t a poker room where you can battle against other players online, they don’t have a sportsbook where you can place wagers on events, and they don’t have a racebook to bet on horses. So if you’re the type of person who likes to play more than just slots and table games, you’re definitely going to need a secondary account somewhere.

Some of you may be interested to know that Euro Palace offers the Playboy Live Dealer Casino, which of course features hot young models dressed in traditional Playboy Bunny outfits. There are four different games available with blackjack, baccarat, roulette, and Hold’em, and all of them offer a wide range of betting options to ensure that players of all bankroll sizes can get in on the action.

Conclusion

As you’ve read throughout this review, there really isn’t a lot to get excited about when it comes to the Euro Palace Casino and what you will find there. Their bonuses are average and come with insane play-through requirements that only the most dedicated of players will clear, while the average gambler will be left confused and bitter.

Their list of slot games is severely lacking in diversity and it will leave anyone searching for variety bored and wanting more. Sure they offer a decent amount of payout options but what’s the point if you can’t find anything there that you want to spend your money on? Not to mention that when you win you will have to jump through tons of hoops to get paid by them.

When it comes right down to it, there are simply too many other online casinos out there that offer much more than Euro Palace. Give them a try if you want to claim their big welcome bonus and challenge yourself to clear the rollover, but you’ll probably want to just ride by this palace in search for greener pastures.